Refund policy

Return and Refund Policy

Thank you for shopping with us! We value your satisfaction and are committed to providing high-quality family clothing you’ll love. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

1. Eligibility for Returns:
• Items must be unused, unworn, unwashed, and in the same condition as received.
• Items must have all original tags and packaging.
• Returns must be initiated within 30 days of the delivery date.
2. Non-Returnable Items:
• Customized or personalized items.
• Items marked as "Final Sale."
3. How to Initiate a Return:
• Email us at customerservice@faredifashion.com with your order number and reason for return.
• Once your return request is approved, you will receive instructions on where to send your item(s).
4. Return Shipping:
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

Refunds

1. Processing Refunds:
• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days, and the credit will be applied to your original payment method.
2. Partial Refunds (if applicable):
• Items returned with signs of use or without original packaging may qualify for a partial refund.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Email Address], and we’ll guide you through the process.

 

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item. We will resolve the issue promptly at no additional cost.

Contact Us

If you have any questions about our return and refund policy, please don’t hesitate to contact us:

• Email: customerservice@faredifashion.com
• Phone: 704-336-9124

We appreciate your support and look forward to serving you again!